MiTek® Cloud™ is a cloud-managed service for your MiTek CM Software Suite—now, built on Microsoft Azure.
OVERVIEW
Built on Azure, Built on Trust
MiTek Cloud is designed to deliver efficiency and scalability to the cloud-enabled component manufacturing value chain. Built on Microsoft Azure, the top choice for trusted cloud solutions, MiTek Cloud offers Component Manufacturer customers a powerful, secure, and accessible environment to operate their MiTek software from anywhere, anytime.
BENEFITS
Reliable, Seamless Access
- Stronger Cybersecurity: Reduces risk with enterprise-grade security, advanced threat protection, and continuous monitoring.
- Enterprise Data Protection: Safeguards sensitive intellectual property with encryption and compliance-driven controls.
- Always-On Availability: Ensures continuous access to critical applications and data, minimizing downtime.
- World-Class Operational Support: A dedicated team ensures proactive monitoring, incident response, and maximum uptime.
- Optimized Performance: Utilizes Azure’s global compute power to deliver a fast and responsive design experience.
- Remote Design Enablement: Allows designers to collaborate and create from any device, in any location.
- Centralized Data: Consolidates project information into a single environment, streamlining distribution across multiple manufacturing facilities.
- Cost Efficiency: Lowers IT infrastructure expenses by eliminating on-premises hosting requirements.
“Everything is running very smoothly, very efficiently. I’ve got a couple of people here who are definitely going to speak out if it’s not. And I’m getting positive feedback from those individuals, so that tells me a lot.”
Cory Hemme
J.L. Schwieters
- What is MiTek Cloud? MiTek Cloud is our cloud-based platform for running MiTek component manufacturer software, offering a secure and reliable environment from anywhere in the world.
- Why did MiTek switch to Microsoft Azure? We chose Microsoft Azure because it delivers the advanced technology, global reliability, and enterprise-level security our customers expect, backed by Microsoft’s world-class support to keep your business running smoothly.
- What challenges does MiTek Cloud address? MiTek Cloud helps your business by alleviating common pain points, including:
- IT complexity and management headaches
- Downtime and reliability issues associated with on-premises systems
- Difficulties in sharing data across plants or facilities
- Staffing limitations in IT management
- Challenges in facilitating remote collaboration for designers
- Inconsistent file versioning and poor database control
- How can I tell if my company is ready for MiTek Cloud? You may be ready for MiTek Cloud if you are:
- Utilizing tools like Microsoft 365 or Teams, and are cloud curious
- Experiencing frustrations with traditional server hosting costs
- Facing any past security issues that raised concerns about vulnerabilities
- In growth mode and in need of scalable systems
- Do I need to provide a company email address, or are personal email addresses, such as Gmail, acceptable? We do not accept personal email addresses; your email address must use a work domain.
- How quickly can MiTek Cloud be deployed? Deployment can be as fast as immediate, giving you instant access, or paced more gradually to ensure your environment is the right fit. The timeline ultimately depends on your specific needs and existing systems.
- What can I expect during the transition to MiTek Cloud? The transition includes a brief setup process to migrate your data and configure your cloud environment, managed by the MiTek CX Cloud team to ensure minimal disruption to your operations.
- How frequently are updates performed, and who is responsible for managing these? Are they communicated in advance? The MiTek CX Cloud team manages updates, which happen twice a year. We will notify you a few weeks in advance about any updates or upgrades and typically schedule them on weekends to minimize disruptions.
- How is my data backed up on the MiTek Cloud? All customer data is backed up both locally and through geodiversity technologies, ensuring high availability in the event of catastrophic events.
- Where is my data stored on the MiTek Cloud? Your data is securely isolated within MiTek’s Microsoft Azure tenant, with access strictly limited to users within your organization. Data is primarily stored in Virginia and Arizona, USA. If you utilize services in Vietnam, your data will also be replicated to secure locations in Singapore.
- What happens if I lose my internet connection? Once your connection is restored, your session will automatically resume from where you left off.
- What is the cost structure for MiTek Cloud? MiTek Cloud follows a subscription-based model, providing predictable costs compared to fluctuating on-premises IT expenses. Contact your MiTek Sales Representative for details.
- Can I access my data whenever I need? Yes. Contact your MiTek Sales Representative for assistance.
- What improvements can we expect in 3D visualizations? The new platform shows improved clarity in 3D visualization and model rendering compared to previous versions.
- Can I still use multiple screens? Yes. Once you set up multiple screen locations, they are stored and available at each login.
MiTek Suite offers MiTek Technical Support Monday through Friday, from 6:00 am to 7:00 pm (CT).
US Support Phone Number: 1-866-MITEKTS (1-866-648-3587)
US Support Email: msupport@mii.com
Canada Support Phone Number: 1-888-77-MITEK (1-888-776-4835)
Canada Email: CA-Softwaresupport.mitek@mii.com
You can also log into the MiTek Customer Experience site to access thousands of targeted software training videos, help pages, and information. Log in Here.
MiTek Technical Support After Hours Emergency Support.
Monday – Friday: 7 PM – 6 AM CST, Friday 7 PM CST– Monday 6 AM CST.
If you experience a critical service outage outside normal business hours, please call us at (833) 952-0861. We ask that you use this line for critical outages only and defer non-critical issues until normal business hours.
Maximize Operational Productivity
Achieve higher productivity and profitability for your business when you leverage MiTek’s integrated solutions and deliver more value to your customers at the same time