Your team tackles challenges every day, technology shouldn’t be one of them.
Spend Time on What Matters
MiTek® Cloud™ shifts the responsibilities of managing your MiTek software environment so you can focus on production, customers, and growth.
BENEFITS
Reliable, Seamless Access
Operating in a fully managed environment keeps your MiTek software secure, up to date, and accessible while freeing internal IT resources to focus on business improvements and higher-value projects.
Run Simpler
- Operational Simplicity: Reduce the burden of maintaining infrastructure, databases, backups, and software updates.
- Supported by MiTek: One provider for both your MiTek software and cloud environment means software operates on an optimized setup.
- Coordinated Software Updates: Prevent the time-consuming, disruptive process of updating individual desktops throughout your organization.
Run Simpler
- Business Continuity: Help keep teams productive with a cloud environment designed to support day-to-day operations.
- Recovery Support: Improve preparedness with managed backup readiness and recovery support.
- Operational Monitoring: Proactive monitoring helps identify and address issues before they impact operations.
Run Simpler
- Scalable Growth: Add users, locations, and growth without new infrastructure projects.
- Free Up IT Resources: Support business growth without increasing the responsibilities on internal IT resources.
- Faster Access to Innovation: You’ll always experience the benefits of ongoing platform improvements, since MiTek Cloud operates with optimal software versions.
Signs it May Be Time For MiTek Cloud
As your business grows, technology demands tend to grow with it. New locations, evolving security requirements, aging infrastructure, and increasing IT responsibilities can place additional demands on your team.
Growth is on the horizon.
Cybersecurity is becoming a bigger concern.
IT responsibilities are spread across a small team.
Remote employees need reliable access.
Hardware replacement is approaching.
Infrastructure management feels like a distraction.
Foundation
Built on a Trusted, Reliable Platform
Built on Microsoft Azure and supported by MiTek experts, MiTek Cloud provides a secure, scalable environment that helps keep your business running smoothly through managed backup readiness, recovery support, and operational monitoring.
Microsoft Azure is a trademark of the Microsoft group of companies.
“That’s one of the great things about Cloud. All of us are now on the same version all the time and constantly getting updates, so we always have the latest and greatest.”
Donnie Happel, Truss Design Manager
Midwest Lumber
MiTek Suite offers MiTek Technical Support Monday through Friday, from 6:00 am to 7:00 pm (CT).
US Support Phone Number: 1-866-MITEKTS (1-866-648-3587)
US Support Email: msupport@mii.com
Canada Support Phone Number: 1-888-77-MITEK (1-888-776-4835)
Canada Email: CA-Softwaresupport.mitek@mii.com
You can also log into the MiTek Customer Experience site to access thousands of targeted software training videos, help pages, and information. Log in Here.
MiTek Technical Support After Hours Emergency Support.
Monday – Friday: 7 PM – 6 AM CST, Friday 7 PM CST– Monday 6 AM CST.
If you experience a critical service outage outside normal business hours, please call us at (833) 952-0861. We ask that you use this line for critical outages only and defer non-critical issues until normal business hours.
- What is MiTek Cloud? MiTek Cloud is our cloud-based platform for running MiTek component manufacturer software, offering a secure and reliable environment from anywhere in the world.
- Why does MiTek use Microsoft Azure? Microsoft Azure delivers the advanced technology, global reliability, and enterprise-level security our customers expect, backed by Microsoft’s world-class support to keep your business running smoothly.
- Do I need to provide a company email address, or are personal email addresses, such as Gmail, acceptable? We do not accept personal email addresses; your email address must use a work domain.
- How quickly can MiTek Cloud be deployed? Deployment can be as fast as immediate, giving you instant access, or paced more gradually to ensure your environment is the right fit. The timeline ultimately depends on your specific needs and existing systems.
- What can I expect during the transition to MiTek Cloud? The transition includes a brief setup process to migrate your data and configure your cloud environment, managed by the MiTek CX Cloud team to ensure minimal disruption to your operations.
- How frequently are updates performed, and who is responsible for managing these? Are they communicated in advance? The MiTek CX Cloud team manages updates, which happen twice a year. We will notify you a few weeks in advance about any updates or upgrades and typically schedule them on weekends to minimize disruptions.
- How is my data backed up on the MiTek Cloud? All customer data is backed up both locally and through geodiversity technologies, ensuring high availability in the event of catastrophic events.
- Where is my data stored on the MiTek Cloud? Your data is securely isolated within MiTek’s Microsoft Azure tenant, with access strictly limited to users within your organization. Data is primarily stored in Virginia and Arizona, USA. If you utilize services in Vietnam, your data will also be replicated to secure locations in Singapore.
- What happens if I lose my internet connection? Once your connection is restored, your session will automatically resume from where you left off.
- What is the cost structure for MiTek Cloud? MiTek Cloud follows a subscription-based model, providing predictable costs compared to fluctuating on-premises IT expenses. Contact your MiTek Sales Representative for details.
- Can I access my data whenever I need? Yes. Contact your MiTek Sales Representative for assistance.
- What improvements can we expect in 3D visualizations? The new platform shows improved clarity in 3D visualization and model rendering compared to previous versions.
- Can I still use multiple screens? Yes. Once you set up multiple screen locations, they are stored and available at each login.
Maximize Operational Productivity
Achieve higher productivity and profitability for your business when you leverage MiTek’s integrated solutions and deliver more value to your customers at the same time